1. Information we collect

We collect information to provide and improve our hosting services. Types of data collected include:

  • Account & contact data: name, email, billing address, phone number.
  • Payment information: payment token, billing history (we do not store raw card numbers; processed by PCI-compliant providers).
  • Technical & usage data: IP address, browser, device, server logs, bandwidth usage, error reports.
  • Support & correspondence: chat transcripts, support tickets, and emails.
  • Optional data: marketing preferences, survey responses, or customer-provided files.
Minimal collection principle: We only collect what is necessary to deliver services, bill you, and keep your account secure.

2. How we use your data

Stabledaddy uses collected data for the following purposes:

  • Service delivery: create and manage accounts, provision hosting, domains, and SSLs.
  • Payments: process transactions, refunds, invoicing, and fraud prevention.
  • Support: troubleshoot issues and provide customer care.
  • Security & abuse prevention: detect and mitigate attacks, spam, and policy violations.
  • Product improvement & analytics: measure performance, usage patterns, and plan roadmap decisions.
  • Communications: transactional messages, security alerts, and optional promotional content.

4. Cookies & tracking

We use cookies and similar technologies to operate our site and improve functionality:

  • Essential cookies: required for security and login.
  • Functional cookies: preferences and UI personalization.
  • Analytics cookies: anonymous usage tracking.

You can manage or block cookies in your browser settings.

5. Third-party services

We use trusted third parties for payments, email delivery, analytics, and DNS/domain registration. These providers follow strict security standards.

6. Data security

We protect your data with industry-standard measures including TLS, encrypted backups, access controls, and regular audits.

7. Your rights

You may have the right to access, correct, delete, export your data, and withdraw consent for marketing.

8. Children's privacy

Our services are not intended for individuals under 13. If you believe we have data about a child, contact us.

9. International transfers

Stabledaddy operates globally. Data may be processed in other countries with adequate safeguards.

10. Policy updates

We may update this policy, with significant changes communicated via email or site notice.

11. Contact & complaints

If you have questions or privacy concerns, contact us:

Stabledaddy
Support & Data Protection

Email: [email protected]
Postal: Stabledaddy, [Your Registered Address Here]
Phone: +91-XXXXXXXXXX (optional)

12. Data portability

Upon request we can provide your account data in machine-readable format (CSV or JSON). Processing time is up to 30 days.

13. Legal disclaimers

This policy does not override contractual agreements. If there is a conflict, the signed contract prevails.

14. Data Minimization Practices

We only store the minimum amount of personal data necessary to operate our services efficiently and securely.

15. Automated Decision-Making

We may use automated systems for fraud detection, abuse prevention, and service monitoring. These processes do not produce legal or significant effects without human review.

16. Advertising & Marketing

We only send marketing content with your consent. You may unsubscribe from all promotional communications at any time.

17. Server Log Retention

Server logs (IP, access times, and security events) are stored for a limited period for troubleshooting and security.

18. Data Breach Protocol

In case of a confirmed data breach, we will notify affected users and regulatory authorities as required.

19. Vendor & Partner Compliance

All vendors who process personal data for Stabledaddy must meet strict security, confidentiality, and compliance standards.

20. Opt-Out Options

You may opt out of analytics tracking, marketing emails, and certain data uses by contacting support or using available dashboard controls.